Shipping and Returns

When will my order ship?

Orders are processed and shipped from our office in Vancouver, typically 7 days after being placed. 

For additional shipping assistance please fill out our Contact Us form.

Returns/Exchanges:

We do not offer any returns. In some special cases, you may exchange an item. If your item(s) arrive broken, please take a photo and send it to us and we'll send you another of similar style and size. 
For further information on this: please fill out our Contact Us form.

Farnoush Golkar Ceramics is not responsible for lost or stolen packages! We can not reroute any packages once shipped. Please submit a safe address and communicate with your carriers about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers or process claims.